Help Center

You can select your preferred payment method at checkout.

• We accept secure paymentsa Credit Cards, Debit Cards & PayPal. 

Shipping destinations:

• We ship in the continental US. 

Shipping times:

• We ship Monday - Thursday. All orders can be expected to arrive 6-9 business days after placing your order.
• Please note, if you live in an area with extreme heat, we only ship Monday and Tuesday for extra percaution! 

All average shipping times assume no delays. We take special care in packaging your candles to protect them from weather and possible damage during transit. However, in extreme hot or cold conditions, we recommend minimizing the time a delivered good remains outside (on a doorstep).

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

DAMAGED OR DEFECTIVE CANDLES

• If we made a mistake or your items arrived damaged, we sincerely apologize and will take care of that for you. Please email contact@hcubedcandles.com with your order number and details of the damaged or defective candle and we will replace it for you, on us!

RETURNS

We are proud of the quality of our handmade candles and we hope you love them, too! If you order a candle or melt and don’t absolutely love it right out of the box, you can return the unused candle  within 30 days of delivery. Unused goods may be returned at the customer's expense. When your returned goods arrive at our studio, you will receive a full refund (including the original shipping charge).

EXCHANGES 

We hope you find a new favorite fragrance with every candle purchase! However, we understand that sometimes a fragrance just isn’t for you. If you would like to exchange an unused candle for a different fragrance, please return your candle or melt to the address below and write the desired candle fragrance on your packing slip. Exchanges must be sent back to the Hcubed studio within 30 days of receiving your order. We'll ship your chosen fragrance back for free!